Frequently Asked Questions: Matthaei-Nichols Digital Membership Card Program

In July 2020, we began giving our members a digital card option through Cuseum! For helpful information on the program and digital assistance, read our summary below.

• What is the digital membership program?
  The Matthaei-Nichols digital membership program stores all of your membership information in one place on your iPhone or Android phone’s wallet app- no need for an additional app download. This includes your name and names of anyone else on your account, membership number, level, expiration date, explanation of benefits, and contact info if you have questions.

   

• Why digital membership?
  Convenience! You’ll never have to remember to bring your membership card. With no paper card or envelope to send, the digital membership is also environmentally friendly. You will also receive a renewal reminder when your membership is about to expire.
• How do I add the membership card to my iPhone?
  Access the email from Cuseum on your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time. No additional apps.
• How do I add the membership card to my Android phone?
  Android users need to download Wallet Passes from Google Play. After you have the app, access the email from Cuseum from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.
• Where can I use the digital card?
  Just like the paper card, you can use your digital membership card to receive discounts at Matthaei-Nichols plants sales (when in person), entrance to special member events, and special pricing or free admission to botanical gardens and museums across the U.S. See back of your digital card for explanation of participating garden/museum benefits.
• I didn’t receive my digital membership card in my email, how do I get one?
  The original roll-out for existing members had digital membership cards emailed out on 7/2/2020. If you are a new member since then, your digital membership card typically comes to your email within 7-10 business days after we process your membership – which can take 2-4 weeks in some cases. If you, or a qualifying member in your household, did not receive your card, please email us at mbgna-membership@umich.edu. Please be ready to provide your membership ID number, full name of members, and email address so we are able to look into the issue further.
• I don’t have a smartphone. Can I still get a printed membership card?
  Please email us at mbgna-membership@umich.edu to further discuss options.
• My membership information is incorrect, who do I contact to get it fixed?
  Please email mbgna-membership@umich.edu and provide the full name(s) of members, membership ID number, and email address registered to the membership.
• My family member is on this membership account also, how can she/he receive the card?
  Navigate to the back of the card (click the small “i” on the front) and use the “Share Pass” button to send the card to your secondary member. For iPhone users, you will find the share icon at the top right of the Digital Card. However, if your family member would like a card in their name, we will simply need their email address added to our records to provide this. Please email mbgna-membership@umich.edu to update us.
• I downloaded my card but I can’t find it.
  If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there–it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.
• Still have questions after reading the above, checking Cuseum’s FAQs, or need further troubleshooting?
  Please email mbgna-membership@umich.edu and we will work with you to make the digital card process as seamless as possible.

Thank you!