We are moving our membership program to be completely digital! Using the online platform Cuseum, members will have digital access to this user-friendly membership program. Member information, updates, events and more will soon be in one place and at the tips of your fingers. For more information, please visit the Cuseum website.
What is the digital membership program?
The Matthaei-Nichols digital membership program stores all of your membership information in one place on your iPhone or Android phone’s wallet app. This includes your name and names of anyone else on your account, membership number, level, expiration date, explanation of benefits, and contact info if you have questions.
Why digital membership?
Convenience! You’ll never have to remember to bring your membership card, and the card will automatically pop-up when you’re near Matthaei-Nichols. With no paper card or envelope to send, the digital membership is also environmentally friendly. You will also receive a renewal reminder when your membership is about to expire.
How do I add the membership card to my iPhone?
Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.
How do I add the membership card to my Android phone?
Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.
Where can I use the digital card?
Just like the paper card, you can use your digital membership card to receive discounts at Matthaei-Nichols plants sales, entrance to special member events, and special pricing or free admission to botanical gardens and museums across the U.S. See back of your digital card for explanation of participating garden/museum benefits.
I didn’t receive my digital membership card in my email, how do I get one?
Your digital membership card will be emailed to you on 7/2/2020. If you, or a qualifying member in your household, did not receive your card, please email us at firstname.lastname@example.org. Please be ready to provide your membership ID number, and email address so we are able to issue your membership and to get it to you as soon as possible.
I don’t have a smartphone. Can I still get a printed membership card?
Due to COVID19 restrictions we are unable to provide printed membership cards at this time, however, once we are back onsite we are able to provide you with a printed membership card. Please email us at email@example.com and provide your member ID number.
My membership information is incorrect, who do I contact to get it fixed?
Please email firstname.lastname@example.org, or call us at (734) 647-7600. Please be ready to provide your membership ID number.
My family member is on this membership account also, how can she/he receive the card?
Navigate to the back of the card (click the small “i” on the front) and use the “Share Pass” button to send the card to your secondary member. For iPhone users, you will find the share icon at the top right of the Digital Card.
I downloaded my card but I can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there–it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.My family member is on this membership account also, how can she/he receive the card? Navigate to the back of the card (click the small “i” on the front) and use the “Share Pass” button to send the card to your secondary member. For iPhone users, you will find the share icon at the top right of the Digital Card.